I get really frustrated most times I use connect.
(connect.microsoft.com). The latest
reason is one I've hit many times.
When I do a connect visit I generally look at new feedback. Almost always I
come across one like this
https://connect.microsoft.com/SQLServer/feedback/ViewFeedback.aspx?FeedbackID=368538
This person has an immediate problem, and I can't do anything to get in touch
with him.
In this situation the person should have contacted Microsoft Support and not
raised a connect bug.
If you have an operational issue that is causing your application to fault
then you MUST raise a Support case.
The feedback loop for connect has no SLAs, guarantees and no easy ship
vehicle for fixes.
You might think that you don't want to riase a support case as it will cost
you money. Well if your problem is due to a bug then you WILL NOT be
charged.
If the bug is non critical then fine raise a connect issue because it is
likely that you will need to get a number of votes to convince the product
team that the bug needs fixing.