{"id":4366,"date":"2014-06-02T10:05:14","date_gmt":"2014-06-02T17:05:14","guid":{"rendered":"http:\/\/3.209.169.194\/blogs\/paul\/?p=4366"},"modified":"2026-06-30T04:25:41","modified_gmt":"2026-06-30T11:25:41","slug":"target-actual-uptime-survey-results","status":"publish","type":"post","link":"https:\/\/www.sqlskills.com\/blogs\/paul\/target-actual-uptime-survey-results\/","title":{"rendered":"Target and actual SQL Server uptime survey results"},"content":{"rendered":"<p>Exactly five years ago I published <a href=\"https:\/\/www.sqlskills.com\/blogs\/paul\/importance-of-defining-and-measuring-slas\/\" target=\"_blank\">survey results<\/a> showing target uptime SLAs and actual uptime measurements. I re-ran the survey a few weeks ago to see what&#8217;s changed, if anything, in the space of five years, and here are the results.<\/p>\n<h2>24&#215;7 Systems<\/h2>\n<h2><strong>\u00a0<a href=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\L24x7target.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-4367\" src=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\L24x7target.jpg\" alt=\"24x7target\" width=\"575\" height=\"312\" \/><\/a><\/strong><\/h2>\n<p><strong>\u00a0<\/strong><a href=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\L24x7actual.jpg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-4368\" src=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\L24x7actual.jpg\" alt=\"24x7actual\" width=\"575\" height=\"341\" \/><\/a><\/p>\n<p>Other responses:<\/p>\n<ul>\n<li>1 x 99.95%<\/li>\n<\/ul>\n<h2>Non 24&#215;7 Systems<\/h2>\n<p><a href=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\Lnon24x7target.jpg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-4369\" src=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\Lnon24x7target.jpg\" alt=\"Non24x7target\" width=\"575\" height=\"313\" \/><\/a><\/p>\n<p>Other responses:<\/p>\n<ul>\n<li>7 x &#8220;No target or target unknown&#8221;<\/li>\n<li>1 x &#8220;<span style=\"color: #000000;\">0830 &#8211; 1730 M-Sat&#8221;<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\Lnon24x7actual.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4370\" src=\"https:\/\/www.sqlskills.com\/blogs\/paul\/wp-content\/uploads\/\\L2014\/\\L06\/\\Lnon24x7actual.jpg\" alt=\"Non24x7actual\" width=\"575\" height=\"340\" \/><\/a><\/p>\n<p>Other values:<\/p>\n<ul>\n<li>1 x &#8220;n\/a&#8221;<\/li>\n<\/ul>\n<h2>Summary<\/h2>\n<p>Well, the good thing is that this survey had almost twice the number of respondents as the <a href=\"https:\/\/www.sqlskills.com\/blogs\/paul\/importance-of-defining-and-measuring-slas\/\" target=\"_blank\">2009 survey<\/a>, but that could just be that a lot more people read my blog now than five years ago.<\/p>\n<p>My takeaway from the data\u00a0is that nothing has really changed over the last five years. Given the really low response rate to the survey (when I usually get more than 2-300 responses for a typical survey), my inference is that the majority of you out there don&#8217;t have well-defined uptime targets (or recovery time objective service level agreements, RTO SLAs, or whatever you want to call it) and so didn&#8217;t respond to the survey. The same thing happens when surveying something like backup testing frequency &#8211; where you *know* you&#8217;re supposed to do it, but don&#8217;t do it enough so feel guilty and don&#8217;t respond to the survey.<\/p>\n<p>For those of you that responded, or didn&#8217;t respond and do have targets, well done! For those of you that don&#8217;t have targets, I don&#8217;t blame you, I blame the environment you&#8217;re in. Most DBAs I know that *want* to do something about HA\/DR are prevented from doing so by their management not placing enough importance on the subject, from talking to a bunch of you. This is also shown by the demand for our various in-person training classes: IE2 on Performance Tuning is usually over-subscribed even though it runs 3-4 times\u00a0per year, but IE3 on HA\/DR has only sold out once even though we generally run it only once per year.<\/p>\n<p>Performance is the number one thing on the collective minds of most I.T. management, not HA\/DR planning, and that&#8217;s just wrong. Business continuity is so crucial, especially in this day and age of close competition where being down can cause fickle customers to move to a different store\/service provider.<\/p>\n<p>If you&#8217;re reading this and you know you don&#8217;t have well-defined uptime targets then I strongly encourage you to raise the issue with your management, as it&#8217;s likely that your entire HA\/DR strategy is lacking too. For more information, you can read the results post from the survey five years ago (<a href=\"https:\/\/www.sqlskills.com\/blogs\/paul\/importance-of-defining-and-measuring-slas\/\" target=\"_blank\">Importance of defining and measuring SLAs<\/a>).<\/p>\n<p>Don&#8217;t wait until disaster strikes to make HA\/DR a priority.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exactly five years ago I published survey results showing target uptime SLAs and actual uptime measurements. I re-ran the survey a few weeks ago to see what&#8217;s changed, if anything, in the space of five years, and here are the results. 24&#215;7 Systems \u00a0 \u00a0 Other responses: 1 x 99.95% Non 24&#215;7 Systems Other responses: [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,46],"tags":[],"class_list":["post-4366","post","type-post","status-publish","format-standard","hentry","category-disaster-recovery","category-high-availability"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Target and actual SQL Server uptime survey results - Paul S. 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I re-ran the survey a few weeks ago to see what&#8217;s changed, if anything, in the space of five years, and here are the results. 24&#215;7 Systems \u00a0 \u00a0 Other responses: 1 x 99.95% Non 24&#215;7 Systems Other responses: [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sqlskills.com\/blogs\/paul\/target-actual-uptime-survey-results\/\" \/>\n<meta property=\"og:site_name\" content=\"Paul S. 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