Our content should ALWAYS be available! We use Amazon Web Services for all of our video storage and streaming and while their UPTIME is generally very good, problems can happen.
If you’re running into errors stating that “Connectivity Error: Please check your internet connection! Status: 0” this could be a local AWS outage. You can always check the status of AWS here.
If you do NOT see an local outages, please use the Contact Form at the bottom of this page to send us a message that we can use to help troubleshoot your course access and connectivity error.
If you’re running into errors stating that “… you must be signed in to log in or purchase … ” this is likely to be a local browser / caching issue. In April, we started seeing a few strange issues where you’d be logged in and viewing one day (for example, day 2 of your course) and then you’d go to another day and it would tell you that you’re not logged in or that you need to purchase the course you’ve been viewing.
What works – logout, clear your browser cache, log back in. Everything works again.
If you have cleared your local browser cache and are still running into access errors, please use the Contact Form at the bottom of this page to send us a message that we can use to help troubleshoot your course access and login errors.
Are you using a corporate VPN? We’ve found that a couple of corporate VPNs block the necessary IPs needed to connect. If you can disconnect from your VPN and try again, this may solve the problem. If it still fails to access the course, please include what you tried – in your message. Every details helps us to help you! Please use the Contact Form at the bottom of this page to send us a message that we can help troubleshoot your course access issues.
As another possible option, can you try to access the course from another device? This will help you to determine if it’s something local and/or device specific. If it still fails, please include what device (or devices) you tried this on – in your message! Please use the Contact Form at the bottom of this page to send us a message that we can help troubleshoot your course access issues.
If you have any questions, please check our comprehensive F.A.Q. page.
